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We have a Silverlight application built on ClientUI controls a couple of years back. One client is about to change all its PCs into Macs. However, out application doesn't seem to work on Macs. I suspected this was realted to ClientUI, and when I try to run http://live.clientui.com, it doesn't work on any of the Macs.
The loader spinns until 100%. Then it continues forever without showing the application. The strange thing is that the developer console is completely empty - there is absolutly no error messages. There are also no timeouts.
I have upgraded Silverlight to the latest version. I have tried both FireFox and Safari. I have tested other Silverlight applications (which works without issues). I have tested on computers. (PCs works without issues.) I have a tried many different macs at the client company, without luck. (I have tested with private macs outside the company - these seem to work.)
Is this a known problem? Do you have any ClientUI issues on macs?
Looking forward to hearing from you.
Deeply apologize for the delay in sending this.
Thanks for your patience. Build 263 is now available in our nightly build server which addressed the issue. I have sent the hotfix (as attachment) to your registered email account. Please kindly check your inbox and let us know how it works in your end.
I tried to run the Data Visualization (charting) ClientUI live sample on Safari browser (Version 9.1.1) in Mac (running OS X El Capitan Version 10.11.5) without problems.
Silverlight is supported on:
...The loader spins until 100%. Then it continues forever without showing the application. ...
The loader spins until 100%. Then it continues forever without showing the application. ...
Generally, that sort of Silverlight install loop is caused by the browser setting not allowing the plug-in or the plug-in itself being corrupted. Make sure you Silverlight software is allowed to run on your machine (open Safari Preferences, under the security icon open Plug-in Settings button, check to see if the Silverlight icon is checked).
Hope this helps.
Hi Yudi, thx for extensive reply!
This is a really challenging issue:
Do you happen to have access to a mac with Yosemite OS on it, so you can test if ClientUI works as expected?
Except for this hunch, I have no ideas about what could cause this. Do you think that you would be able to narrow the problem down by testing one of these macs in web meeting?
Could you please try to set the Safari to allow the Silverlight plug-in to run in unrestricted mode specifically on Silverlight app running with ClientUI. The steps below shows how to do this for live sample of ClientUI.
Please let me know whether this helps or not.
I did as you described above. I also set Safari to run in unsafe mode on all web sites. Also, I tried restarting Safari. But the results are as before - live.clientui.com refuses to run, whereas apps without ClientUI works.
I changed the settings back.
Then.. today.. I actually was able to isolate the issue to a much larger degree. It occurred to me that all company Macs have regional settings "Norwegian". I tried changing to USA and English. And suddenly all ClientUI pages worked!
Now, could you please try to adjust the regional settings on your mac to reproduce the issue:
Thank you for the detail information. I'm currently check the report and will get back to you as soon as possible.
The reported problem has been submitted to ClientUI development team. It is filed under CLIENTUI-110.
When the nightly-build hotfix for CLIENTUI-110 is ready to be evaluated, I will let you know.
Allright, Yudi. That's immense. Do you have any expectations about when this will be?
Hi Yudi. I'm really very intersted in getting this package ASAP. Is there any ETC?
Please allow me to check the progress with the ClientUI development team. I will get back to you with any news I heard from the team.
Hi Yudi? Did you find out anything here? I'm in kind of a squeeze...
Hi, Yudi! Are you there? ..!
Are you serious. You have promised me to get back to me. I've been reminding you several times. You have a situation where regional settings don't work on Macs. Please get back to me ASAP.
We've tested, and now all works as expected! It took a bit of time, but you delivered 100%. Thanks!
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