As a renowned partner in providing end-to-end services for industrial equipments and machinery in Indonesia, Traktor Nusantara always strives to improve its work efficiency and increase customer satisfaction.
Since 1974, they have served a multitude of customers ranging from various industries, providing a broad range of heavy industrial equipments. As customer base grows, they have built an integrated SAP and Microsoft Dynamics CRM integration systems that has allowed them to gather various information regarding their unit populations and customers.
However, as time progresses, their needs increases as they wanted to track how effective the work orders and the performance of the mechanics. This is where mobile app comes to play.
Envisioning a next-level workflow where mobile app is the primary source of input when working in the field, they contacted us. After evaluating various potential vendors and competitors, they chose us to be the partner they trust in building their next-generation app. And they surely have made the right decision.
As a long established company, Traktor Nusantara has one of the most complex of business operations. Each unit has to go through several business processes that starts from SAP and ends in Microsoft Dynamics CRM.
After the work order is produced, it will be dispatched to mechanics. Mechanics will then perform various tasks on the device, such as status updates, report inputs, request and returning parts, taking pictures, pinpoint unit location, calling customers directly, map navigation, up until the work order is done.
Strong company branding, high-res artworks, pixel perfect layouting, sleek animations., simplified inputs. These are just some of the products as a result of a meticulously designed app.
As the users of this app will vary from age to age, we need to come up with a design that is both modern and enjoyable to use. After continuous iterative meetings, we have come up with a design that we think works best for the mechanics. Let’s see how we tackle these challenges.
When in field, mechanics don't have all the time in the world to perform form inputs to make reports for a unit. We understand this completely. That's why we defined the forms as simple as possible, to make it easier for the mechanics to perform input tasks. With the power of Crosslight Form Builder, mechanics can perform input on all kinds of data types which are typically available in native apps.
Delivered in a time span of 6 months, the app is now live at the Play Store is now used by hundreds and thousands of Traktor Nusantara's mechanics to manage their daily workflow.
Visit Traktor Nusantara's website at www.traknus.co.id.