Intersoft Community - WebTextEditor - Webtexteditor stop working and lose content

Webtexteditor stop working and lose content

aliard@sigma-rh.com — Mon, 24 Feb 2014 09:28:24 GMT

Hi Yudi,

I did not receive your email, can you send it back?

Webtexteditor stop working and lose content

yudi — Sun, 23 Feb 2014 20:31:27 GMT

I sent a message to your registered mailbox.
Please kindly check your inbox and let me hear your response.

Webtexteditor stop working and lose content

aliard@sigma-rh.com — Thu, 20 Feb 2014 13:44:10 GMT

Hi Yudi,
Is there a way we can speak on the phone to see what are our options?
Regards,
Alex

Webtexteditor stop working and lose content

yudi — Wed, 12 Feb 2014 20:49:38 GMT

Since the reported problem was not caused by WebTextEditor, we will treat this as enhancement. The development team still working on this case, but I’m afraid that the enhancement will take time longer.

Thank you and have a nice day.

Webtexteditor stop working and lose content

aliard@sigma-rh.com — Tue, 11 Feb 2014 11:07:34 GMT

Hi,
Are you still working on that case?
Can we expect to have any news soon?

Please contact me for the details.

Regards,

Alex

Webtexteditor stop working and lose content

aliard@sigma-rh.com — Fri, 07 Feb 2014 10:07:19 GMT

Hi Yudi,
Thank you for your answer, unfortunately this workaround is not possible in our case. We do not have control on how the user will move the webtexteditor, because it is encapsulated in a container that is movable by drag and drop. Also there might be multiple webtexteditor in the same page in different containers. The sample we sent was only a "simple" way to replicate the problem, our case is much more complicated than that.

Are you able to attach the webtexteditor to an event in order to detect that the contentWindows is set to null and then relaunch the initialization of the webtexteditor?

Because this problem is urgent for us, can you give us a way to do that reinitialization by ourselves as a workaround while you work on that problem. Again, how can it be fixed this week? We are willing to pay for the incident if needed because it is causing us data loss and we must find a solution ASAP.
Regards,
Alex

Webtexteditor stop working and lose content

yudi — Fri, 07 Feb 2014 01:36:51 GMT

I found that whenever node is pulled from the DOM tree, the contentWindow is set to null, forcing a reload of the iframe’s content. The same thing happens on WebTextEditor where the content editor uses iframe element. This problem was caused by browser not WebTextEditor.

I’d like to suggest you a workaround. The bottom line is that to avoid losing the state of an iframe, you must not detach it or one of its ancestors. If only _rtbDiv contained an iframe and you wanted to move it before _firstChildDiv (which wouldn’t contain an iframe), then you could move _firstChildDiv after _rtbDiv instead of moving _rtbDiv before _firstChildDiv.

Following snippet code shows how to implement this by modifying click2 and moveItem function.

function moveItem(toMoveId, newPrecedingItemId)
{
    var toMove = document.getElementById(toMoveId);
    var newPrecedingItem = newPrecedingItemId ? document.getElementById(newPrecedingItemId) : null;
    if (toMove.insertAdjacentElement)
    {
        if (newPrecedingItem != null)
        {
            if (newPrecedingItem == toMove)
                return;
            newPrecedingItem.insertAdjacentElement("beforeBegin", toMove);
            //newPrecedingItem.insertAdjacentElement("afterEnd", toMove);
            return;
        }
        document.getElementById("_parentDiv").insertAdjacentElement("afterBegin", toMove);
        return;
    }
    var containerDiv = newPrecedingItem ? newPrecedingItem.parentNode : document.getElementById("_parentDiv");
    var followingItem = newPrecedingItem ? newPrecedingItem.nextSibling : containerCell.firstChild;
    if (followingItem)
    {
        containerDiv.insertBefore(toMove, followingItem);
        return;
    }
    containerDiv.appendChild(toMove);
    return;
}
function click2()
{
    moveItem("_lastChildDiv", "_rtbDiv");
    //moveItem("_rtbDiv", "_lastChildDiv");
    return false;
}

Please let me know if you have other thought.

Webtexteditor stop working and lose content

aliard@sigma-rh.com — Tue, 04 Feb 2014 10:25:13 GMT

Hi,
When can we expect a fix for this?
Is there a way to ensure it will be done this week?

Again, actually we loose data when this problem occurs and it corrupts our database. This is really urgent.

Regards,
Alex

Webtexteditor stop working and lose content

yudi — Tue, 04 Feb 2014 01:22:52 GMT

Thank you for the sent sample. I can replicate the problem in my local end.
I will have this forwarded to the development team to be investigated further.

Thank you and have a nice day.

Webtexteditor stop working and lose content

aliard@sigma-rh.com — Mon, 03 Feb 2014 15:55:17 GMT

Hi,

We are experiencing an issue with the webtexteditor. We have a pattern where the webtexteditor is moved. We have multiple div in our page and allow users to drag and drop them to reorder the layout as desired.

When they do that, we lose the editor content and the webtexteditor stops working. We cannot type anymore in it. We created a sample to help you replicate the problem. You only have to click on the "Move div" button to replicate the issue we have.

This is a major problem for us, we absolutely need a fix for this problem this week because it is causing data loss because we lose the content that was previouly saved in the webtexteditor.

Please get back to me quickly.

Regards,

Alex