Intersoft Community - WebDesktop - After v9 Update WebMenuBar OnMenuItemClicked Handler Is Not Hit Consistently

After v9 Update WebMenuBar OnMenuItemClicked Handler Is Not Hit Consistently

james — Sun, 08 Nov 2009 23:00:29 GMT

You disrespect us, your customers, when you do not provide quality support and feedback and waste our time. You should really head your own signature of "Providing the most excellent technical support for Intersoft customers. Your satisfaction is our success." because so far that hasn't been the case from my perspective. And when I say "you" I mean InterSoft and not you personally.

Who made you the spokeperson for all of us?

If you were a little less condescending and arrogant, perhaps you could get your point accross and actually get the help you need.

You could also try to assert your apparent sense of superiority by writing your own components. This way, you can talk down to yourself as much as you desire when things do not work the way you demand them to.

Completely agree with Jean.

If you can just be a little cooperative, you save both yours and Intersoft's guys time and efforts. And definitely you could get your answer/solution much faster rather than having to go through such unnecessary debate.

With regards of Intersoft support, I think they have done it profesionally based on how they respond to questions and issues. Also please keep in mind that Intersoft guys worked on several dozens of topics, not only yours. Please show your respect and be cooperative for your own good.

After v9 Update WebMenuBar OnMenuItemClicked Handler Is Not Hit Consistently

JNguimb — Fri, 06 Nov 2009 18:03:56 GMT

You disrespect us, your customers, when you do not provide quality support and feedback and waste our time. You should really head your own signature of "Providing the most excellent technical support for Intersoft customers. Your satisfaction is our success." because so far that hasn't been the case from my perspective. And when I say "you" I mean InterSoft and not you personally.

Who made you the spokeperson for all of us?

If you were a little less condescending and arrogant, perhaps you could get your point accross and actually get the help you need.

You could also try to assert your apparent sense of superiority by writing your own components. This way, you can talk down to yourself as much as you desire when things do not work the way you demand them to.

After v9 Update WebMenuBar OnMenuItemClicked Handler Is Not Hit Consistently

technical@intersoftpt.com — Fri, 06 Nov 2009 10:20:02 GMT

I'm sorry, why can't you create a simple page with a WebMenuBar and a custom WebControl control? I'm very busy with my own work and don't have time to constantly create samples that you can easily create yourselves.

I believe a basic working sample is not too much of asking, specifically this issue is very specific to a scenario and related to other custom controls that may beyond the scope of our support.

As in any other professional software companies, the support process should be obvious and clear, including a complete and detailed steps to reproduce, actual result, and expected result. In the case that steps to reproduce is hard to be explained, a working sample or a brief video would be very useful to help us identifying your issue. Obviously, we won't be asking for samples or videos for most issues that we can replicate without depending on other custom controls.

Thanks again for your patience in this matter.

After v9 Update WebMenuBar OnMenuItemClicked Handler Is Not Hit Consistently

technical@intersoftpt.com — Fri, 06 Nov 2009 10:07:42 GMT

Of course I read this. That's why I said what I said regarding no personal attacks or anything like that. My statement is negative feedback towards the lack of helpful input from your end, so I don't understand why you would remove that.
You disrespect us, your customers, when you do not provide quality support and feedback and waste our time. You should really head your own signature of "Providing the most excellent technical support for Intersoft customers. Your satisfaction is our success." because so far that hasn't been the case from my perspective. And when I say "you" I mean InterSoft and not you personally.

Hello again,

I trust your statement doesn't base on fact. Simply put, let's see how superior our support has provided the excellence solution for you. Goto http://www.intersoftpt.com/Community/Users/PRISMAY/, notice you have posted around 20+ questions, and about 95% of them are answered. I trust you'll agree that 95% is very decent enough, compared to any other vendors.

Having that said, yes, our support is striving for the best satisfaction for all our customers. And your number of answered posts reflected it. Certainly, we'll thrive to get 100% of your posts answered.

Thanks again for pointing this out, and thus enabling the issue to be cleared professionaly.

After v9 Update WebMenuBar OnMenuItemClicked Handler Is Not Hit Consistently

PRISMAY — Fri, 06 Nov 2009 09:58:59 GMT

You have to look at the entire thread in context. Don't just take one snippet out of it. If that was the last entry, then yeah, it would make sense, but it's not.

I'm sure you're capable of creating a web control that handles events in about 10 minutes. All you have to do is create a control derived from WebControl and implement the IPostBackEventHandler interface.
Hello again,
We'd love to help you resolving your problem as soon as possible. To make that happen, it'll be very helpful if you can provide us a reproducible sample based on your unique scenario, so that we can efficiently investigate your issue and provide a working solution at the soonest.
Looking forward to your sample. Thanks!

I'm sorry, why can't you create a simple page with a WebMenuBar and a custom WebControl control? I'm very busy with my own work and don't have time to constantly create samples that you can easily create yourselves.

After v9 Update WebMenuBar OnMenuItemClicked Handler Is Not Hit Consistently

PRISMAY — Fri, 06 Nov 2009 09:54:15 GMT

Of course I read this. That's why I said what I said regarding no personal attacks or anything like that. My statement is negative feedback towards the lack of helpful input from your end, so I don't understand why you would remove that.

You disrespect us, your customers, when you do not provide quality support and feedback and waste our time. You should really head your own signature of "Providing the most excellent technical support for Intersoft customers. Your satisfaction is our success." because so far that hasn't been the case from my perspective. And when I say "you" I mean InterSoft and not you personally.

After v9 Update WebMenuBar OnMenuItemClicked Handler Is Not Hit Consistently

technical@intersoftpt.com — Fri, 06 Nov 2009 09:52:38 GMT

You have to look at the entire thread in context. Don't just take one snippet out of it. If that was the last entry, then yeah, it would make sense, but it's not.
I'm sure you're capable of creating a web control that handles events in about 10 minutes. All you have to do is create a control derived from WebControl and implement the IPostBackEventHandler interface.

Hello again,

We'd love to help you resolving your problem as soon as possible. To make that happen, it'll be very helpful if you can provide us a reproducible sample based on your unique scenario, so that we can efficiently investigate your issue and provide a working solution at the soonest.

Looking forward to your sample. Thanks!

After v9 Update WebMenuBar OnMenuItemClicked Handler Is Not Hit Consistently

technical@intersoftpt.com — Fri, 06 Nov 2009 09:43:40 GMT

[stop modifying the language of my posts. Nothing was said that was out of line. If you can't handle negative feedback, then close the forum. There's no personal attack just factual statements.]

Hello Yousif,

Unfortunately, you have to be bound according to our agreement in order to use the forum. I trust you have checked the "I have read the terms and agreement" during registration.

Here let me paste to you again the important points in a community forum.

Policy Enforcement and the Role of Forum Moderators

Moderators are Intersoft Solutions technical members that help out users with technical questions. Please treat all moderators with respect in the Forum.
Moderators have the right to edit or remove posts that are in violation of any rule or ones that they consider offensive to the integrity of the community.
If a moderator closes a thread, do not start another one on the same topic.
Moderators promise to base their decision making on content of threads.
Intersoft Solutions has implemented a rule for violations. Flaming, fighting with other members and duplicate accounts are considered to be among the most serious of offenses.
There are instances where the user will receive a warning or have their post(s) deleted without a strike being issued.

As in any other forums, these basic policies ensure everyone enjoying using this forum, share ideas, ask and get answers. So again, based on the agreement above, I have the right to remove any unpolite languages and it's my role here to make sure is working up to standards.

I hope you can be cooperative by using positive and constructive language in polite manner.

Thank you very much for your understanding in this matter.

After v9 Update WebMenuBar OnMenuItemClicked Handler Is Not Hit Consistently

PRISMAY — Fri, 06 Nov 2009 09:05:26 GMT

You have to look at the entire thread in context. Don't just take one snippet out of it. If that was the last entry, then yeah, it would make sense, but it's not.

I'm sure you're capable of creating a web control that handles events in about 10 minutes. All you have to do is create a control derived from WebControl and implement the IPostBackEventHandler interface.

After v9 Update WebMenuBar OnMenuItemClicked Handler Is Not Hit Consistently

Glayaar — Fri, 06 Nov 2009 02:34:48 GMT

Based on the description in your post

It seems this problem crops up only when using the PlaceHolderManager. I was able to duplicate the problem with PlaceHolderManager but it works fine without it, i.e., stand-alone menu bar.

I have created a simple sample to replicate the scenario above, however the issue does not seem to occur in our environment with the scenario above. I also notice that you mention

I also noticed, that in our case, we have a custom web control placed on our master page that does it's own event handling, i.e., implements RaisePostBackEvent from IPostBackEventHandler. When I remove this control, the menu handler is hit fine but when I restore this control, the problem crops up again.

Perhaps you could help us create the custom control you mention in the attached sample to let us create the scenario in our environment.

After v9 Update WebMenuBar OnMenuItemClicked Handler Is Not Hit Consistently

PRISMAY — Tue, 20 Oct 2009 08:55:59 GMT

Our custom WebMenuBar control was working perfectly until we upgraded to v9. Now we get a hit-or-miss on the event handler.

Our OnClick event is handeled on the client-side first to make sure any menus that require confirmation first are processed and prompt the user, but once the code gets to posting back [via cmd.OnPostBackClick()] the server-side Page_Load is hit, but our MenuItemClicked assigned handler does not in many cases now.

This is rendering our menus useless so we need help getting this fixed ASAP please. Thank you.

[EDIT] Here's an example of the __EVENTTARGET and __EVENTARGUMENT on the post back. By the way, is the __EVENTTARGET correct, i.e., is it supposed to have the : rather than the $ as the delimiter?

Page.Request["__EVENTTARGET"] value is
ctl00:ctl00:WebPaneManager1:ViewLeftSide:Content:Menu:menuCompanies:MainMenuBar

Page.Request["__EVENTARGUMENT"] value is
Type='CommandClick':Name='cmdMenuFind_2_188':ItemNameHierarchy='cmdFindBasic_2_185;'

[EDIT] I wanted to add that our control is an ASCX control that hosts the menu bar, i.e.,

<PRISM:PrismMenuBar ID="MainMenuBar" runat="server"
OnCommandClick="MenuItemSelected">

Note that the MenuItemSelected handler does NOT get hit on some post backs. We really need a fix for this fast. Our custom menu bar control derives from ISNet.WebUI.WebDesktop.WebMenuBar.