Intersoft Community - Lounge - Can not open help files

Can not open help files

handy@intersoftpt.com — Thu, 24 Mar 2011 05:43:10 GMT

Ok, Thank you for your understanding. We will investigate this issue.
For now, you can read our online documentation from
http://intersoftpt.com/Support/ClientUI/Documentation/

Or, offline documentation from
http://intersoftpt.com/Support/ClientUI/ClientUI.chm

Regards,
Handy

Can not open help files

mg@hsig.ch — Tue, 22 Mar 2011 13:19:01 GMT

No, i have an other error message: page not found

Can not open help files

handy@intersoftpt.com — Tue, 22 Mar 2011 06:48:42 GMT

Hello Michael,

I just want to confirm if attached screenshot is the error you faced or not. If not, please send me your error screenshot.

Regards,
Handy

Can not open help files

mg@hsig.ch — Tue, 22 Mar 2011 01:37:54 GMT

Hi Handy

I have checked this setting. Active spripting is already enabled!

Michael

Can not open help files

handy@intersoftpt.com — Sun, 20 Mar 2011 22:06:34 GMT

Han,

About docs issue, it might be not installer issue, but browser configuration issue. Please ensure your server settings. If the security settings are set to high settings that disables active scripting.
To solve the issue, you need to set the active scripting of the browser to enable. See the attached screenshot.

Regards,
Handy

Can not open help files

handy@intersoftpt.com — Mon, 07 Mar 2011 02:41:49 GMT

Hello,

I can replicate the issue in here. It seems there is an issue in our latest installer. I will report this to our development teams. You can access our documentation online for temporary workaround.

http://www.intersoftpt.com/Support/ClientUI/Documentation/ClientUIApplicationDevelopment.html.

Regards,
Handy

Can not open help files

mg@hsig.ch — Mon, 28 Feb 2011 16:21:09 GMT

Win 7 Ultimate x64 [Intel(R) Xeon(R) CPU X5550 @2.67GHz 2.67GHz] - German

Visual Studio 2010 Premium - English

Intersoft WebUI Studio 2010 R2 - English

Can not open help files

handy@intersoftpt.com — Mon, 28 Feb 2011 01:36:44 GMT

Hello Michael,

Would you mind to let us know your machine environment?

Regards,
Handy

Can not open help files

mg@hsig.ch — Fri, 25 Feb 2011 04:47:08 GMT

Hi Handy

ManageHelpSettings (Library locatation): C:\ProgramData\Microsoft\HelpLibrary\

I have configured Visual Studio to automatically display the online help. If I call the Intersoft help, the browser tries to be opened following path:

http://msdn.microsoft.com/query/dev10.query?appId=Dev10IDEF1&l=de-DE&k=k(INTERSOFTPRESENTER10DOCS)&rd=true

Michael

Can not open help files

handy@intersoftpt.com — Thu, 24 Feb 2011 22:00:17 GMT

Hello Michael,

Please try to uninstall and reinstall once again. If this issue still persists, please try to open your Visual Studio 2010>>Help>>ManageHelpSettings and try to see if the documentation is correctly installed in your system.

Note: You need to run as administrator priviledge for all those steps.

Regards,
Handy

Can not open help files

mg@hsig.ch — Thu, 24 Feb 2011 10:37:13 GMT

I can not open the help files from the start menu. There is always the error message "page not found".

Thanks

Michael